Privacy Policy

1. Introduction

This Privacy Policy applies to the website https://thesaidental.com/ and to information you provide when communicating with The Sai Dental.

In this policy, the terms "we", "us", and "our" refer to The Sai Dental. The terms "you" and "your" refer to visitors, patients, prospective patients, and other individuals who interact with our website or clinic.

By using our website or voluntarily submitting information through our contact or appointment channels, you acknowledge that your information may be handled as described in this policy, subject to applicable law and any consent required for the relevant activity.

2. Information We Collect

The information we collect depends on how you interact with our website and clinic. We may collect the following categories of information when you choose to provide it or when it is generated through your use of the website.

2.1 Personal and Contact Information

When you contact us or request an appointment, you may provide:

• Your name.
• Mobile number or telephone number.
• Email address.
• Preferred appointment date or time.
• Information included in your message or enquiry.

2.2 Dental and Health-Related Information

If you choose to share information about a dental concern, we may receive details such as symptoms, treatment enquiries, or relevant health information. Information collected during clinical care may include examination findings, treatment records, diagnostic images, and other details necessary for your dental care.

Please avoid submitting sensitive medical records or unnecessary personal health information through a general website contact form. Where clinical information is needed, we may request it through an appropriate communication or clinical process.

2.3 Technical and Website Usage Information

When you browse the website, certain technical information may be collected automatically by the website, hosting provider, or enabled services. This may include:

• IP address and general device or browser information.
• Pages visited and approximate time spent on the website.
• Referring website or page, where available.
• Basic diagnostic, security, and performance information.

The availability and scope of this information depend on the website configuration and the services in use.

3. How We Use Your Information

Information may be used for purposes such as:

• Responding to questions, enquiries, and appointment requests.
• Communicating with you about appointments and clinic services.
• Providing and coordinating dental care when you become a patient.
• Maintaining appropriate clinical and administrative records.
• Improving website functionality, usability, and performance.
• Protecting the website and clinic from spam, fraud, and misuse.
• Meeting applicable legal, regulatory, and professional obligations.
• Sending service-related updates where appropriate.

We do not intend to use personal information for purposes unrelated to the reason it was collected unless we have a lawful basis to do so or obtain any consent required by applicable law.

4. Medical and Dental Information

Dental and health-related information is treated with care because of its sensitive nature. Information provided during clinical care may be used to assess your dental needs, plan treatment, maintain records, coordinate care, and meet applicable professional obligations.

Access to clinical information should be limited to authorized individuals who need it for legitimate clinical, administrative, or legal purposes.

We do not publish identifiable patient information, photographs, testimonials, or treatment details for promotional purposes without the appropriate permission or other lawful basis.

Please contact the clinic directly if you have questions about information contained in your dental records.

5. Cookies and Website Analytics

Cookies are small files that a website may store on your device. Depending on the website's configuration, cookies or similar technologies may be used to support essential functions, remember preferences, protect forms, or understand how visitors use the site.

5.1 Types of Cookies

• Essential cookies: May support basic website functions, security, and navigation.
• Preference cookies: May remember selected settings or preferences.
• Analytics cookies: May help measure website traffic and understand visitor interactions, if analytics services are enabled.
• Third-party cookies: May be set by external services embedded in or connected to the website.

5.2 Managing Cookies

You can manage or restrict cookies through your browser settings. Blocking certain cookies may affect how some website features work. Where consent is legally required for non-essential cookies or tracking technologies, those technologies should be used in accordance with the applicable consent requirements.

We may use website analytics or similar tools if configured. The specific services and cookies in use depend on the website's current setup.

6. When We May Share Information

We do not sell your personal information. We may share information in limited circumstances where necessary and lawful, including:

• Service providers: Website hosting, website maintenance, communication, appointment management, security, or other providers supporting clinic operations.
• Clinical coordination: Relevant healthcare professionals or laboratories where necessary for your care and handled in accordance with applicable requirements.
• Legal obligations: Where disclosure is required by law, a lawful order, or a competent authority.
• Safety and security: Where necessary to address fraud, security incidents, misuse, or protect rights and safety.

Where third-party providers process information on our behalf, appropriate safeguards should be used according to the nature of the information and applicable legal requirements.

7. Data Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Measures may include access restrictions, appropriate technical safeguards, and secure handling procedures.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You should avoid sending confidential medical information through unsecured channels.

If you believe that information you provided to us has been compromised, please contact the clinic so that your concern can be reviewed.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing appointments, providing care, maintaining required records, resolving disputes, and meeting applicable legal or professional obligations.

Clinical records may need to be retained for periods prescribed by applicable law or professional requirements. When information is no longer required, it should be securely deleted, anonymized, or otherwise disposed of where appropriate and lawful.

9. Your Privacy Rights and Choices

Depending on applicable law and the circumstances of processing, you may have rights concerning your personal information, including the ability to:

• Request information about personal data held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise concerns about how your information is handled.

Some information may need to be retained to comply with legal, clinical, or professional obligations. We may need to verify your identity before acting on a request.

To submit a privacy-related request, contact us using the details in the Contact Us section below.

10. Children's Privacy

The Sai Dental may provide dental care to children. When information about a child is collected for an appointment or treatment, it should be provided by a parent, guardian, or another person legally authorized to act on the child's behalf, where required by law.

We handle children's personal and health-related information with care and in accordance with applicable legal requirements. We do not knowingly seek personal information from children through the website for unrelated purposes.

11. Third-Party Websites and Services

Our website may contain links to external websites or services, such as map services, communication platforms, or other resources. If you follow a third-party link, you will be subject to that provider's own privacy policy and practices.

We do not control the privacy practices or content of external websites. We encourage you to review their policies before providing personal information through those services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, clinic operations, services, or applicable legal requirements.

The latest version will be published on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how information is handled.